Job Requirements

• Help customers through email, phone, online presentations, screen-share, and in-person meetings 
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors 
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives 
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders 
• Forecast and track key account metrics 
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations 
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments 
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis 
• Monitor and analyze customer’s usage of our product 
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  Liaise between the customer and internal teams